Bidwells Appoints New Director to Drive Client Experience and Business Development

The role is newly created and aimed at building on the qualities clients already value most: clear communication, proactive advice, and a joined-up approach across teams.

Lisa will work closely with clients in the firm’s key sectors, science and technology, sustainability, and the UK’s living sectors, drawing on the firm’s strong track record of client satisfaction. Bidwells takes pride in delivering exceptional outcomes and experience for all its clients and this is evidenced by consistently high customer satisfaction scores, placing them in top centile of world-renowned brands, far exceeding that of the property industry average.

Clients’ highlight trusted relationships, service quality and business understanding as the main reasons they continue to work with the Partnership, and this appointment will help ensure these strengths are consistently reflected across its broad range of real estate services, reflecting Bidwells’ ongoing focus on innovation, collaboration and service excellence, with client success at the heart of its growth strategy.

Lisa brings seven years of experience from JLL, where she led the firm’s UK-wide client experience programme. She is known for turning client insight into practical improvements, helping teams work more collaboratively and ensuring clients feel supported at every stage of a project.

"Clients tell us they value clear communication, proactive advice, and a joined-up approach across teams," said Lisa Brown, Client Experience and Business Development Director. "My focus is to make sure these strengths are felt consistently across every project, so working with Bidwells is straightforward, collaborative, and delivers real results."

"Lisa’s experience in turning client insight into action will help us make every interaction count," said Matt Allen, Senior Executive Director, Clients, Markets and Strategy at Bidwells. "Her appointment strengthens our ability to support clients in our key sectors, ensuring projects run smoothly and deliver tangible value."