Is it really an emergency?
Please see guide below which outlines the situations we would consider an emergency justifying an out-of-hours call out:
(PLEASE NOTE: This guide is for Tenants of Managed Cambridge Bidwells properties ONLY).
A water leak at pressure
i.e. not containable and likely to cause considerable damage to property if not resolved asap.
(NB - if it’s a flat and it looks like the water is coming from another flat, you can contact the block management company details of which will be found within communal areas of the building.
Have you checked your fuse box to ensure that the switches haven’t tripped?
Have you looked outside the property or spoken to neighbours to make sure it's not a general power cut in the area? If so, you should contact UK Power Networks and report it.
Have you checked with neighbours to determine if it’s a general problem in the area/building, or just your property? Have you called your water supplier (usually Cambridge Water – 01223 706050) to check if there is a problem with the supply?
Have you checked your stopcock has not been switched off? This is often located in the cupboard under the sink.
Completely blocked drains
Please be advised that you may need to cover the cost of the callout if it’s discovered that the blockage has been caused by your negligence.
No heating or hot water?
If you have a gas fired boiler, please check your manual under the trouble shooting section to potentially eliminate anything simple.
JW Plumbing and Heating
Pure Heating and Electricity
01223 269884 | 07825727272
Lock rite (Phil Bradley)
If you smell gas, call the gas emergency number on 0800 111 999.
UK POWER NETWORKS
0800 31 63 105 or 105 from a landline or a mobile.
In the event of an emergency
- Do not smoke or light matches
- Do not turn electrical switches on or off
- Open doors and windows
- Turn off the meter at the control handle unless the meter is in the cellar
- Call the National Gas Emergency number (0800 111 999)
Signs of a faulty boiler
- Soot around the appliance
- A yellow or orange weak flame instead of blue flame
- A pilot light which blows out easily